Contact Us
Contact Us
If you’d like to contact one of our teams, please find their contact details below.
You can also find extra information on different ways you can access our website, download your policy documents or contact our customer service team on this page. Please continue to scroll down for more information.
Customer Services
Customer Area
You can login to or create your free account by clicking the button below. Once logged in you will be able to manage your quotes and policies, including viewing, downloading or resending your policy documents. You will also be able to change your travel dates and cancel your policy. If you need to update your medical declaration, by adding new medical conditions or medications, you can do so via your Customer Area. Should the change in health impact your total policy price, you will be able to pay online via the Customer Area. Alternatively, if you need to remove or amend an incorrect medical declaration, then you will need to call our Customer Service team and they will be able to assist you over the phone.
Click here to visit the Customer Area.
FAQs
If you have a question about Alpha or our products, you may be able to find the answer in our frequently asked questions section - FAQs.
Live Chat
If you can’t find the answer to your question in the FAQ you also have the option to talk to a member of our team by clicking the button below. The live chat will open a new window and you'll be connected with a member of our Customer Service team. Contact us via our live chat function Monday-Friday 9am-6pm.
Click here to live chat with our team.
Phone
We’re fortunate to have so many incredible people wanting to connect with us, and we’re doing our best to assist everyone as quickly as possible. While you may experience a short wait to speak with us, you can easily schedule a callback with a member of our customer service team by clicking here.
On our booking page, you can select a time that works best for you, and we’ll make sure to call you back during that slot.
If you'd prefer to call us directly and wait to speak with someone, you can reach us at 0333 005 1079.
We are open 8am-8pm Monday-Friday and 9am-5pm Saturday-Sunday. On Bank Holidays we are open from 10am-4pm (closed on Easter Sunday, Christmas Day, Boxing Day, and New Years Day).
Write To Us
Alpha Travel Insurance,
Suite 12, 20 Churchill Square,
Kings Hill,
West Malling,
Kent,
ME19 4YU
How To Contact Us If You’re Deaf, Hard-of-Hearing or Speech-Impaired
Phone calls are a vital way for many of our customer to get in touch with us, receive a travel insurance quote and protect their holidays. This is why we offer two different methods that you can contact us via if you’re deaf, hard-of-hearing, or speech-impaired.
Below are two systems that our customer service team are contactable on, if you need to get in touch with us in a different type of way.
- The Relay Assistance App:
By downloading the Relay Assistance app and linking it with your number, you can contact our team to discuss your travel insurance quote or policy.
Once you’ve connected your number to the Relay Assistance app, you can call our team and then read what our customer service team say and either talk or type your response back to them.
We understand that not everyone wants to use their mobile or computer to make calls. So, can use your Minicom or Uniphone textphone to contact us instead.
Simply dial 18001 followed by our customer service number and wait for a Relay UK assistant to connect to the call.
Once you have connected to a Relay UK assistant, you can then type or speak with one of our customer service advisors and the Relay UK assistance will type back anything our customer service team respond.
We would like to apologise in advance for any inconvenience caused by our busy phone lines, but we will always endeavour to answer your call or query as quickly as we possibly can.
Medical Screening
Medical Quotes
If you are interested in purchasing a policy and would like to declare medical conditions, you can do this online. Simply click 'Get a Quote', enter your details, and the quote process will guide you through a medical declaration.
If you have any questions, please feel free to chat with us (you’ll see the button at the bottom right hand of your screen throughout the quote process). Alternatively, you can call us on 0333 005 1079 and hold the line to speak to a member of our team. We are open 9am-6pm Monday-Friday, and weekends 9am-5pm.
Change In Health
If you need to declare a change in health, you can do so online by logging into your customer area account, or creating a free account here. Or if you would prefer to speak to a member of the customer service team to declare conditions, you can call us on 0333 005 1079 and hold the line to speak to a member of our team. We are open 9am-6pm Monday-Friday, and weekends 9am-5pm.
We would like to apologise in advance for any inconvenience caused by our busy phone lines, but we will always endeavour to answer your call or query as quickly as possible.
Claims
End Supplier Failure Claims
If you need to make a claim for End Supplier failure and you purchased your policy before 19th December 2023, please contact IPP via Insolvency-claims@ipplondon.co.uk or call +44 (0)345 266 1872.
All Other Claims
If you purchased a TopDog product:
For TopDog policy customers only - please call Travel Claims on: 01444 465581 between 9am to 5pm, Monday to Friday (Please listen carefully to the instructions so that your call can be directed to the correct team).
email: travelclaims@imglobal.com
or visit www.imglobal.com/member/assistance/claims
If you purchased any other product:
The easiest way to make a claim is on our Insurer’s secure website. This gives you time to gather all the documents you need, submit them online and means no waiting for the post. You can kickstart your claim here.
Their online claims portal is available 24/7, with an immediate decision available for certain claims.
Alternatively, you can call 0333 005 1083 and a member of our appointed claims team will assist you. For more information on the claims process, please visit this page.
Emergency Medical Assistance
For more information on what to do in a medical emergency, please visit this page.
If you purchased a TopDog product:
For TopDog policy customers only – to speak to a member of the emergency medical assistance team please call +44(0)1444 465579, the team is available 24 hours a day, every day of the year.
If you purchased any other product:
To speak to a member of the emergency medical assistance team please call 0333 005 1084, the team is available 24 hours a day, every day of the year.
Complaints
For more details around our complaints process and submitting a complaint, please visit this page.
Bereavement Service
If you need to inform us that a loved one has passed away, we’re here to help. Firstly, we’re so sorry for your loss. Please live chat with us or give us a call on 0333 005 107 and our customer services team will be able to assist with amending or cancelling a policy. They can also ensure any non-essential correspondence is stopped.
