Welcome to the Alpha Travel Insurance customer testimonials section in which you will find reviews written by our customers. All reviews have been obtained directly from our customers and are unbiased, meaning you can gain an accurate opinion of Alpha Travel Insurance before you purchase.
“Thanks very much. Quick reply to my email, 100% feedback, thanks again. 5/5”Mr Brown
“I had been trying to contact the insurer for two days by phone for advice, so many times in vain. I think they were just too busy! I then emailed them, just a couple of hours I got the reply. Good and helpful, thanks so much. 5/5”Mrs Chan
“Good value for a policy for older people with a medical condition – 5/5”Mr Cummock
“Very happy with Alpha insurance, best value, staff very helpful will continue to use Alpha. So pleasant and helpful nothing was a bother to the advisor, I’m a 74 year old lady and she was such a help and so patient. This is my third time using Alpha and I will be using it in the future. I have recommended to friends thank you.”Mrs McGoldrick
“Very pleased with Alpha holiday insurance, have recommended to friends and family.”Frances Stewart
“I just wanted to write in after my telephone conversation a few minutes ago with an operator by the name of Lorraine Smith. She was extremely helpful and kind and sorted out all my issues promptly and professionally. Lorraine is one of the reasons why I will always go to Alpha Travel Insurance as opposed to any others, – because she was helpful, polite. I have no words to describe my appreciation. Thank you!”Mr Gluck
“This is my sons policy and I had to work with Alpha Emergency Assistance on his behalf as he was very ill in Koh Tao, Thailand.
You will be able to see records but essentially he was put under a huge amount of pressure from Clinic to pay over £1k cash or leave immediately or at best next day. He was very ill with temperature of 101/102 etc. The moment I spoke to Nat, I knew I was in good hands. Brilliant; calm, gave advice, advised process and reached out to your excellent Thai agent. My son said he was SUPERB and as soon as he was involved the clinic immediately changed towards him and his care. They had put huge pressure on him to pay rather than his care being the priority. Massive thank you to Nat and the Thai agent who quickly and professionally resolved this situation for my son. Really excellent. Would definitely now use and recommend Alpha. Posting reviews on Forums”
“I just want to say how very impressed I am with your company! I have a rare cancer or had, I hope! Pseudomyxoma PMP also a stroke. I never thought I would get insurance and have anyone even know about PMP! You’re form is brilliant. Your staff are so helpful when I needed to add something. The price was perfect too! I’m on a charity group for Pseudomyxoma Survivor and have strongly recommended you as a first search for insurance! Well done X”Ms Stone
“I would just like to thank you so much for your assistance in this matter. At the time I felt very afraid, very alone and out of my depth. Your email and call and arranging of a doctor to speak with me made a tremendous difference to my safety and ability to get myself out of the situation. I think this is important for me to say and I am very, very grateful. Many thanks for all of you help again.”Esther
“I have renewed my annual insurance with Alpha Travel as they were great last year when I needed to use my family insurance. My 2yr old son became sick on holidays in Dubai and had to be admitted to hospital. After consulting with Alpha Insurance they told me to proceed with the necessary treatment. A UK doctor even phoned us whilst on holidays to make sure my son was fit to fly before we left for home. On return from our family holiday, Alpha Insurance, refunded our medical expenses without any hesitation. I couldn’t have asked for a better service. 5/5.”Ms McGrath
“Hello, I am contacting you with regard to advice received from a member of your team. I contacted the Emergency Assistance line and spoke to a brilliant lady called Lindsay. My 19 year old son Aidan Loxton, had just gone on his first holiday with friends to Magaluf the day before. I had taken a phone call from his friend who told me my son had been hit and needed to go to hospital with a suspected broken nose.
When I called the Emergency Assistance line at 2 o’clock in the morning and spoke to Lindsay she was extremely helpful and understanding despite the fact that I was rambling and upset. She gave me clear instructions about where my son needed to go and why. She mentioned a scam that was currently happening in Magaluf where people are taken to private clinics or hospitals instead of state ones. My husband was speaking to a woman who had apparently witnessed the incident but she kept asking for my husband’s bank details and wouldn’t allow him to speak with police or nurses there.
We think that our son has actually been the victim of one of these scams but thanks to Lindsay his friends managed to get him to the correct hospital where he was checked over and discharged with nothing serious, thank goodness. I would give the advice and customer service 100% satisfaction, 5/5 without a doubt.
There was nothing I was unclear about after speaking with Lindsay, and I felt much better knowing that she would be speaking directly with my son’s friend to give him the exact same instructions and advice. I have no doubt that without Lindsay’s help my son would probably be in a much worse situation. Thankfully he is fine except for cuts and bruises and a missing tooth! He returns home tomorrow afternoon.
I will be sure to recommend Alpha Travel Insurance to my friends and family and will not hesitate to use Alpha again in the future. Please can you send our gratitude and thanks to Lindsay for assisting us in a very scary and upsetting situation.
Gratefully,”Lisa and Simon Loxton
“Firstly, can I just thank you so much for your help yesterday. You were so calm and took charge of the situation whilst as a mother I was slightly frantic! I can not say how grateful I was for yours and the doctors reassuring calls whilst our airline, to whom we had paid £707 for the flight home, were worse than useless! The service and care from Alpha was amazing and we would recommend you to everyone! It’s a definite 5/5 and higher if possible! Many thanks again, I will make sure we promote your company for its excellent service.”Mrs McHale
“Thanks very much for the speedy response. I am happy with this settlement [of my claim], and would just to like to thank you for the prompt action while I was in Bulgaria and all the help I received in getting me back, as it made the whole painful and upsetting process so much easier for me. I am very pleased with using Alpha Travel Insurance and will most definitely be recommending you to friends and family. I am still not fully recovered yet but cast should be off in a few weeks and I’ll be able to walk again soon! Rated five stars.”Miss Harris
“Five star service – I’d like to say a big thank you for the way you dealt with my travel insurance claim when I was taken ill on holiday abroad. Your doctor phoned when he said he would. Your company also arranged a flight and a taxi home for me. My claim was settled promptly and I wouldn’t hesitate to recommend you – in fact I’ve already recommended you to several friends, family and colleagues. Thanks again – you made a scary experience less stressful!”Mrs Wilson
“I just want to take this opportunity to thank you for your continued efforts [regarding medical care abroad] in arranging my flights and offering exemplary customer service. It must be said that the professionalism of yourself and Dr. Nadal has been greatly appreciated. I myself pride my business on providing open, honest and transparent advice along with exemplary customer service and it’s fantastic to be on the receiving end.”Mr Norris
“Unfortunately whilst in Cambodia my daughter became seriously ill and needed medical attention. This was a very worrying time for us all with her being so far from home. I would like to make you aware of the unbelievably good service we received from your company, the staff I spoke to on the emergency medical helpline were superb. I felt supported by them, they displayed concern, empathy and were truly professional in their approach. Well done for having such a brilliant team.”Mr Tasou
Alpha Travel Insurance is a trading name of Travel Insurance Facilities Plc, which is authorised and regulated by the Financial Conduct Authority FRN306537. tifgroup is trading name of Travel Insurance Facilities Plc registered in England No. 3220410. tifgroup; all rights reserved. Registered Office: 1 Tower View, Kings Hill, West Malling, ME19 4UY. All policies offered are on a non-advised basis