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Claims Forms

We're sorry you've had troubles on your trip! To start your claim and to make the process as quick as possible, download the relevant claims form from the list below. Once you've filled in all the necessary information, make sure you attach all of the relevant documents (receipts, medical reports, police reports etc), then send in to...

Travel Claims Facilities on:


Post to: Travel Claims Facilities, 1 Tower View, Kings Hill, West Malling, Kent, ME19 4UY

View all Claims Forms

Cancellation - if you have cancelled your trip prior to departure
Curtailment - if you are returning home early from your trip
Departure Delay - if you were delayed departing for your trip from the UK
Medical - if you have had to seek medical treatment whilst on your trip
Personal Possessions - if your personal possessions were lost or delayed

Access To Medical Records

If you have the Supercover Gadget extension, then you can complete the following claims forms:

Gadget Damage - Supercover - if your gadget(s) has/have been damaged on your trip

Gadget Loss or Theft - Supercover - if your gadget(s) have been lost or stolen on your trip

For gadget claims please check your gadget extension provider and either:

Send forms to:

Or if you have the Bastion Gadget extension, please call the claims line below and follow the instructions

If you're still unsure and want to have a chat through your situation, please call Travel Claims Facilities on: +44 (0) 203 824 0705

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