We're sorry you've had troubles on your trip! To start your claim and to make the process as quick as possible, download the relevant claims form from the list below. Once you've filled in all the necessary information, make sure you attach all of the relevant documents (receipts, medical reports, police reports etc), then send in to the claims team on:
Post to: The Claims Department, 1 Tower View, Kings Hill, West Malling, Kent, ME19 4UY
Cancellation - if you have cancelled your trip prior to departure
Curtailment - if you are returning home early from your trip
Departure Delay - if you were delayed departing for your trip from the UK
Medical - if you have had to seek medical treatment whilst on your trip
Personal Possessions - if your personal possessions were lost or delayed
For End Supplier Claims only: Please contact IPP via firstname.lastname@example.org or call on 0345 266 1872.
If you're still unsure and want to have a chat through your situation, please call the claims team on: +44 (0) 333 999 2698.
Alpha Travel Insurance is a trading name of Travel Insurance Facilities Plc, which is authorised and regulated by the Financial Conduct Authority FRN306537. tifgroup is trading name of Travel Insurance Facilities Plc registered in England No. 3220410. tifgroup; all rights reserved. Registered Office: 1 Tower View, Kings Hill, West Malling, ME19 4UY. All policies offered are on a non-advised basis