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Claims Forms

We're sorry you've had troubles on your trip and need to claim but we hope we can make it as simple as possible for you!

The Claims Team will make sure that your claim is dealt with efficiently and fairly based on the terms and conditions set out within your policy wording.

Below, we've set out some important information to help you with your claim. Please note that depending on the date that you purchased your policy, this will impact how you claim.

If you purchased your policy before the 7th March 2022, please refer to your policy wording document for the process you need to follow when making a claim. All claim forms can be found below.

If you purchased your policy after the 7th March 2022, the below applies to your policy:

Starting Your Claim:

It’s very quick and simple to tell us about your claim – it only takes a few minutes and you can do it at any time/place that’s convenient to you.

The best way to make a claim is by using our secure website. This will give you the time that you need to gather all the documents required and submit them online so that you don't have to wait for any post. To start your claim, please click here.

Our online claims portal is available 24/7, with an immediate decision available for certain claims.

If you need any help with this, give us a call on 0333 005 1083 and a member of the team will be happy to help you get started with your claim.

If you feel like you’re missing something, don’t worry – you can ask us anything about your claim, and we’ll guide you through the process.

View all Claims Forms

Cancellation - if you have cancelled your trip prior to departure
Curtailment - if you are returning home early from your trip
Departure Delay - if you were delayed departing for your trip from the UK
Medical - if you have had to seek medical treatment whilst on your trip
Personal Possessions - if your personal possessions were lost or delayed

Access To Medical Records

For Gadget Claims only: Please contact the Taurus Claims Team online by clicking here or via email:

For End Supplier Claims only - If you purchased your policy before 19th December 2023: Please contact IPP via or call on 0345 266 1872.

If you're still unsure and want to have a chat through your situation, please contact us here.

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