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Call us: 0333 999 2676
Mon-Fri 8am-8pm, Sat-Sun 9am-5pm



To enable us to direct you to the right agent, please select from below

Claims Forms

We're sorry you've had troubles on your trip! To start your claim and to make the process as quick as possible, download the relevant claims form from the list below. Once you've filled in all the necessary information, make sure you attach all of the relevant documents (receipts, medical reports, police reports etc), then send in to the claims team on:

Email: claims@policyholderclaims.co.uk

Post to: The Claims Department, 1 Tower View, Kings Hill, West Malling, Kent, ME19 4UY

View all Claims Forms

Cancellation - if you have cancelled your trip prior to departure
Curtailment - if you are returning home early from your trip
Departure Delay - if you were delayed departing for your trip from the UK
Medical - if you have had to seek medical treatment whilst on your trip
Personal Possessions - if your personal possessions were lost or delayed

Access To Medical Records

For Gadget Claims only: Please contact the Taurus Claims Team online by clicking here or via email: tifg.tiga@taurus.gi

For End Supplier Claims only: Please contact IPP via insolvency-claims@ipplondon.co.uk or call on 0345 266 1872.

If you're still unsure and want to have a chat through your situation, please call the claims team on: +44 (0) 333 999 2698.

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