If you have to cancel or cut your trip short, obtaining compensation for pre-booked flights and accommodation can be a stressful, if not impossible process. However, in the unfortunate event that you have to make a curtailment travel insurance claim, rest assured that Travel Claims Facilities will be able to assist you.
This page will explain what curtailment travel insurance is, what you can claim for and how to begin the claims process in a simple and easy to understand manner.
What is curtailment travel insurance?
Curtailment travel insurance will cover you in the event that you have to cut your holiday or trip short and return home earlier than planned. This may be due to sustaining a serious illness or injury, or a close relative is taken ill or has died whilst you were away.
What elements of my trip can I make a claim for?
In most cases, Emergency Assistance Facilities (EAF) will have been involved in your case and taken care of any incurred medical expenses; however, other things that you may need to claim for include:
Any payment made under this section is based upon a pro-rata basis from the date of your enforced return home.
Am I eligible to make a curtailment travel insurance claim?
You may be eligible to claim if you have had to cut short your trip and return home early because either:
Unexpectedly suffer injury, illness or death.
You will not be covered if:
How to begin your curtailment travel insurance claim
If you are ready to make your claim, please visit the main claims form page to download your claim form. You should use this form to make your claim.
The claim form clearly states what additional information and documentation is required in order to support your claim. We strongly recommend that you keep copies of all items that you send to us, just in case the originals are lost in the post.
Please ensure that you answer all claim form questions as fully, truthfully and as accurate as possible as this will enable your claim to be processed more efficiently.
Once completed, please send your claim form to:
Travel Claims Facilities
1 Tower View
Turnaround time for all claims is dependent on seasonality and receiving your completed documentation.
For further information regarding our Claims Department and the claims process, please visit our Claims Department page.
Alpha Travel Insurance is a trading name of Travel Insurance Facilities Plc, which is authorised and regulated by the Financial Conduct Authority FRN306537. tifgroup is trading name of Travel Insurance Facilities Plc registered in England No. 3220410. tifgroup; all rights reserved. Registered Office: 1 Tower View, Kings Hill, West Malling, ME19 4UY