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Personal Possessions Travel Insurance Claim Form

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Click here to download a Personal Possessions Checklist 

When we travel on holiday, our suitcases and bags contain everything that we will be using for the duration of our trip. Imagine the potential worry you'd face if your case never appeared on the luggage carousel due to delay, or your items were lost/damaged while on holiday.

This page explains what you need to know in order to begin your personal possessions travel insurance claim, including eligibility and supporting documents.

What is personal possessions travel insurance?

Personal possessions travel insurance provides cover in the event that your personal possessions are lost, stolen or damaged whist on your holiday or trip. However there are limits to the maximum amount the policy will pay out in respect of any single item; valuable items for example, should be insured 365 days of the year on an 'All Risks Extension' as part of your Home Contents Insurance.

Am I eligible to make a personal possessions travel insurance claim?

The policy will cover:

The policy will not cover under this section:

If your personal possessions have been delayed or damaged by an airline or other transport provider you must ensure that you have obtained a report from them confirming the delay or damage. You will also be expected to obtain a police report in respect of any lost or stolen items.

You must also be aware that travel insurance policies are not 'new for old' cover. All claims are settled based upon the second hand value of any items that are claimed for, and not on their replacement or sentimental value. Please refer to for more information.

You will be expected to provide proof of ownership/purchase of any items worth £50 or more. We understand that for some older items you may not still have the receipt, therefore photographic evidence may be sufficient in certain cases.

How to begin your personal possessions travel insurance claim

To download your claim form, please click on the 'download' form button below. This form is required to begin your claim; please fill out the form clearly and accurately, giving as much detail as possible. You should answer all of the questions as fully as possible.

In order for us to process your claim more efficiently, please make sure you attach all original documentation with your form. We recommend you make and keep copies of all items you send to us, alongside posting it recorded delivery to ensure a safe arrival.

Where to send your completed form

Once you have completed your claim form and attached all supporting documents, please send it to:

The Claims Department
1 Tower View
Kings Hill
West Malling
ME19 4UY

Turnaround time for all claims is dependent on seasonality and receiving your completed documentation.

For further information regarding our making a claim and the claims process, please visit our Claims Department page.

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