If you are unfortunate enough to need to make a claim on your policy, the Claims Team will make sure that your claim is dealt with efficiently and fairly, based upon the terms and conditions set out in your policy wordings
Below we’ve pulled together some information to help you through each stage of your claim, to make it as easy for you as possible.
If you purchased your policy prior to the 7th March 2022 please refer to your policy wording document for the process you need to follow when making a claim. If you require a claims form, please click here.
If you purchased your policy after the 7th March 2022, the below applies to your policy:
Starting Your Claim:
It’s quick and easy to tell us about your claim - it only takes a few minutes and you can do it at any time that’s convenient for you.
Give us a call on 0333 005 1083
A member of the team will help you start your claim
If you feel like you’re missing something, don’t worry – you can ask us anything about your claim, and we’ll guide you through the process.
The Claims Process:
The easiest way to make a claim is on our secure website. This gives you time to gather all the documents you need, submit them online and means no waiting for the post. You can kickstart your claim here
Our online claims portal is available 24/7, with an immediate decision available for certain claims.
When making a claim for anything other than emergency medical expenses or curtailment, please see below:
Our Claims Team:
Top Tips & Guidelines:
How to Contact Us:
You can speak to someone by calling 0333 005 1083.
Alpha Travel Insurance is a trading name of Travel Insurance Facilities Plc, which is authorised and regulated by the Financial Conduct Authority FRN306537. tifgroup is trading name of Travel Insurance Facilities Plc registered in England No. 3220410. tifgroup; all rights reserved. Registered Office: 1 Tower View, Kings Hill, West Malling, ME19 4UY. All policies offered are on a non-advised basis