In the unfortunate event that you need to make a claim on your Alpha Travel Insurance policy as a result of something happening on your trip, our Claims Team will try to make the process as simple and efficient as possible. They will endeavour to make sure that your claim is dealt with quickly and fairly based upon the terms and conditions in your policy wording.
To start any claim, we'll need you to fill in a claims form, which can be found here. To allow the team to process your claim as quickly as possible, please be sure to include all of the relevant information, contact details and documents/receipts first time - this will save them having to come back and request more information from you!
Ok, we get that the forms might look a little long-winded or confusing at first glance, so we've put together a few pointers and some rules of best practice so that you can fill the form in as quickly and as well as possible so that you can get your claim in motion.
Our in-house claims handlers aim to provide these levels of service:
*Please note, during peak/busy times of the year it may not be possible to adhere to the above timelines, but we will always strive to offer the best and most efficient customer service possible at the time.
Please make sure you are contacting the relevant department for your claim!
Please check your policy wordings for your gadget extension provider:
If you purchased your policy as of 1st February 2020: Tifgroup/Taurus
If you want to log a new gadget claim, you can do so online by clicking here. Otherwise, you can contact Taurus using the details below;
Tel: +44 (0) 203 829 6678 and follow the options to speak to the Taurus Claims Team
If you purchased your policy prior to 1st February 2020: Bastion Insurance
If you want to log a new gadget claim, you can do so online by clicking here. Otherwise, you can contact Bastion using the details below;
Tel: +44 (0) 333 999 2698 and follow the options to speak to the Bastion Claims Team
Form: Download a gadget claim form
Tel: +44 (0) 203 824 0705 and press 1 to speak to the Supercover Claims Team
Claims Customer Service:
If you have a specific claims query, then please complete the online form below and our friendly and knowledgeable claims staff will be happy to assist you.
For all other claims:
Form: Download a claim form
Tel: +44(0) 333 999 2698 and press 3 to speak to the claims team.
Post: tifgroup Claims, 1 Tower View, Kings Hill, West Malling, Kent, ME19 4UY
Alpha Travel Insurance is a trading name of Travel Insurance Facilities Plc, which is authorised and regulated by the Financial Conduct Authority FRN306537. tifgroup is trading name of Travel Insurance Facilities Plc registered in England No. 3220410. tifgroup; all rights reserved. Registered Office: 1 Tower View, Kings Hill, West Malling, ME19 4UY. All policies offered are on a non-advised basis