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Claims Information

In the unfortunate event that you need to make a claim on your Alpha Travel Insurance policy as a result of something happening on your trip, our Claims Team will try to make the process as simple and efficient as possible. They will endeavor to make sure that your claim is dealt with quickly and fairly based upon the terms and conditions in your policy wording.

To start any claim, we'll need you to fill in a claims form, which can be found here. To allow the team to process your claim as quickly as possible, please be sure to include all of the relevant information, contact details and documents/receipts first time - this will save them having to come back and request more information from you!

start a claim

 Top Tips and Guidelines

Ok, we get that the forms might look a little long-winded or confusing at first glance, so we've put together a few pointers and some rules of best practice so that you can fill the form in as quickly and as well as possible so that you can get your claim in motion.

The Claims Process

Our in-house claims handlers aim to provide these levels of service:

*Please note, during peak/busy times of the year it may not be possible to adhere to the above timelines, but we will always strive to offer the best and most efficient customer service possible at the time.

Ways to Contact Us

Please make sure you are contacting the relevant department for your claim!

Gadget Claims:

If you want to log a new gadget claim online, you can do so online by clicking here. Otherwise, you can contact the Taurus claims team by calling 0203 829 6678 or emailing

End Supplier Failure Claims:

If you want to log a claim for end supplier failure, please contact IPP via
or call on 0345 266 1872.

For all other claims:

Download a claim form to start the claims process. 

Tel: +44(0) 333 999 2698 and press 3 to speak to the claims team.

Post: Claims Department, 1 Tower View, Kings Hill, West Malling, Kent, ME19 4UY

Claims Customer Service:

If you have a specific claims query, then please complete the online form below and our friendly and knowledgeable claims staff will be happy to assist you.


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