Coronavirus Update & FAQs

We’re currently experiencing extremely high call volumes, if you need to know more about your cover and the COVID-19 outbreak, please read more.
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24/7 Emergency Assistance

What to do in case of a medical emergency abroad

You can contact the assistance team in an emergency by calling +44 (0) 333 003 7388. You can also email them at assistance@tifgroup.co.uk

When you call our medical assistance service in an emergency you need to have some basic information for them to hand:

When you contact the assistance team you'll speak to a member of the operations team, they will ask the basics of your case, and allocate you a case number. If necessary, they'll confirm that you're insured and provide the hospital or clinic with appropriate billing instructions.

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