You can contact the assistance team in an emergency by calling +44 (0) 333 003 7388. You can also email them at firstname.lastname@example.org
When you call our medical assistance service in an emergency you need to have some basic information for them to hand:
When you contact the assistance team you'll speak to a member of the operations team, they will ask the basics of your case, and allocate you a case number. If necessary, they'll confirm that you're insured and provide the hospital or clinic with appropriate billing instructions.
Alpha Travel Insurance is a trading name of Travel Insurance Facilities Plc, which is authorised and regulated by the Financial Conduct Authority FRN306537. tifgroup is trading name of Travel Insurance Facilities Plc registered in England No. 3220410. tifgroup; all rights reserved. Registered Office: 1 Tower View, Kings Hill, West Malling, ME19 4UY