Product Update: Our Alpha 50 & Alpha Zero Single Trip and Multi Trip Products Now Include Holiday Cancellation for Coronavirus. Find Out More

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Policy Changes

Please see below a list of changes we have made to our policies, which may affect returning customers when buying future policies.

September 2020 Changes

From 24th September 2020 our Staycation Plus Single and Multi Trip policies include enhanced cover for COVID-19 - click here for more details.

August 2020 Changes

From 12th August 2020 our Alpha 50 and Alpha Zero Single and Multi Trip (Non-Winter) policies provide:

March 2020 Changes

From 13th March 2020, there is no cover under our policies for:

November 2019 Changes

– If you are delayed.
– If you miss your departure or onward connection. Missed connection is a new addition to our policy!
– If you decide to abandon your travel plans.
– If your scheduled airline fails while you are away.

– If you need emergency medical treatment abroad.
– If you need to replace your prescribed medication.
– If you need to be brought home.
– If you are buried or cremated abroad.
– If you are admitted to a public hospital.
– If you are taken ill or injured in your home country.
– If you have to cut your trip short.

– If your checked-in baggage is delayed
– If your valuables are lost, stolen or accidentally damaged. This is a new section!
– If your other possessions are lost, stolen or accidentally damaged. 
– If your cash, or event tickets are lost or stolen. Cover for event tickets is a new addition to our policy! 
– If you need emergency travel documents.

– If you need legal advice
– If you are killed, injured or disabled following an accident
– If you are held legally liable for injury or damage

Mexico Region Change:

With effect from 14th November 2019, Mexico was updated as a destination to be grouped into the same rating as USA, Canada and the Caribbean. 

Gadget Extension:

For all new policies purchased after 1st February which included the optional gadget cover, the underwriter of this section changed to Union Reiseversicherung AG with claims being assessed by Taurus Insurance Services.

November 2018 Changes

August 2017 Changes

August 2016 Changes

Policy A – Pre-Travel Policy

Policy B – Travel Policy


April 2016 Changes

Policy A – Pre-Travel Policy

Policy B – Travel Policy


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