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Shootings in Munich, Germany

Following the shootings in Munich on Friday 22nd July, we would like to extend our heartfelt sympathies to those affected.


The current FCO advice on this matter can be found here -

The German authorities have released a telephone number for any relatives that may be worried about anybody missing as a result of the situation in Munich.

That number is: 0049 89 2910 1910

If you need emergency medical attention please ensure you are first safe. You should then contact the British embassy and seek help and guidance from them in the first instance. Alternatively if you have a tour operator or representative, you should seek advice and information from them immediately.

If you are in need of emergency medical treatment then please contact our Emergency Assistance Facilities service by calling +44 (0) 203 829 6745. You can also email them at -

For customers that haven’t yet travelled there is no claim for cancellation under your travel insurance policy, however you should contact your Travel agent or Tour operator in the UK directly and discuss your options for refunds or changing your holiday destinations.

If you are offered an alternative destination and / or dates from your travel agent, we are pleased to advise that we will shift your insurance policy to fit the new trip without any administration charges.

In the event that you are unable to move your trip to an alternative destination, and are offered a refund from your travel agent or tour operator, we are happy to offer a full refund of premium on the understanding that no claim is to be made against the policy.

If you are travelling independently, you should make your own arrangements to leave Germany by either altering your return tickets where possible or booking into an alternative form of transport.

In the event that you have specific questions not answered by this directive, please feel free to contact us on and we will endeavour to offer an answer.

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