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Military Action in Turkey

Over the course of the 15th – 16th July there was an attempted military coup in Turkey. Everyone at Alpha would like to extend our sincerest heartfelt sympathies to those affected.

The current political leaders are stating that the illegal action has failed and the government still remain in charge. Whilst the situation now seems to be calming down, the security environment remains potentially volatile.

For more detail about the events in Turkey, the current Foreign & Commonwealth Office advice on this matter can be found here - https://www.gov.uk/foreign-travel-advice/turkey

Please note that whilst travel insurance is primarily in place to cover the cost of emergency medical treatment rather than disinclination to travel, the following does apply:

If you are currently in Turkey:

Keep in touch with your tour operator and follow advice from Turkish authorities.

If you have sought medical attention, please be sure to contact our Emergency Assistance team on +44 (0) 203 829 6745. You can also email them at operations@emergencyassistance.co.uk

We completely understand that these events may have left you feeling unsafe and wanting to return home early. If this is the case, you should contact your Travel Agent or Tour Operator to see if they can assist you. In the event they are unable to help please contact our appointed claims team; Travel Claims Facilities directly on +44 (0) 203 829 6761 to discuss how they can help.

If you are travelling independently, you should make your own arrangements to leave by either altering your return tickets where possible or booking an alternative form of transport.

If you have booked a trip to Turkey:

We fully appreciate you may not wish to travel now, so you should liaise directly with your Tour Operator or Travel Agent to arrange a cancellation or a change in travel dates. Alpha is happy to change the dates on your policy with no administration fee, should you take this option.

In the event that you are unable to move the trip to an alternative destination, and are offered a refund from your travel agent or tour operator, we are happy to offer a full refund of premium on the understanding that no claim is to be made against the policy.

If you need to claim for cancellation, these claims should go through your tour operators at this time as there is no cover under the policy for civil war, rebellion, revolution, insurrection or military or usurped power.

In the event that you have specific questions not answered by this directive, please feel free to contact us on directivesqueries@tif-plc.co.uk and we will endeavor to offer an answer.

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