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Important Information: St Petersburg Explosions, Russia

Following the news of the explosions on the underground system in St Petersburg, Russia, we here at Alpha Travel Insurance would like to extend our sympathies to those affected.

We always advise travellers to check current advice from the FCO’s with regards to their chosen destination. This can be found here – https://www.gov.uk/foreign-travel-advice/russia

For residents of Ireland, please follow the advice from the Department of Foreign Affairs and Trade, found here: https://www.dfa.ie/travel/travel-advice/a-z-list-of-countries/russian-federation/.

Cancellation

Unfortunately, all of these claims must go through your tour operators, as at this time there is no cover under the policy for terrorism attacks.

Insurance 'Shifting'

If you've been offered an alternative destination and/or dates from your travel agent for your trip, then we are pleased to advise that we can 'shift' your insurance policy for your new destination/dates admin-charge free.

Premium Refunds

If you cannot amend the details of your trip and are offered a refund from your tour operator/travel agent, then Alpha is happy to also offer you a full refund of your policy premium, providing that no claim is to be made against the policy.

If you're travelling independently, you should make your own arrangements for alternative transport.

If you have any further questions, queries or general concerns, please contact us on directivesqueries@tif-plc.co.uk. We’re happy to help!

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