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Important Information: Wildfires in New Zealand

Following reports of the wildfires in New Zealand, we at Alpha Travel Insurance would like to extend our sympathies to those affected, and clarify our position.

We always suggest checking the current FCO advice regarding your travel destination; the advice for New Zealand can be found here: https://www.gov.uk/foreign-travel-advice/new-zealand

For EIRE residents, the advice from the Department of Foreign Affairs and Trade are here: https://www.dfa.ie/travel/travel-advice/a-z-list-of-countries/new-zealand/

Cancellation and Curtailment

This type of event is unfortunately not covered across the travel insurance industry for claims relating to cancellation or curtailment. This is due to most policies excluding cover for cancellation or curtailment 'where the fire, flood, earthquake, storm, lightning, explosion, hurricane or infectious disease has already happened before you have left home'.

Additional Travel and Accommodation Costs

If your travel and accommodation arrangements have been affected by the fires, your policy may cover reasonable additionally incurred costs to provide you with alternative options, within a certain radius. To find out more regarding this, please contact our claims team on: claims@tif-plc.co.uk

Returning Home Early

If you have been unable to amend your trip details and have a medical justification for this, then we will be happy to discuss your options and situation on an individual case basis, so please get in touch.

If you have any further questions, queries or general concerns, please contact us on directivesqueries@tif-plc.co.uk, we’re happy to help!

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