Following the terror attack at the Christmas market in Berlin, we at Alpha Travel Insurance would like to extend our sympathies to all those affected.
The current FCO advice on this matter can be found online here.
If any Alpha policy holders require emergency medical attention then please ensure you are safe first, then contact our Emergency Assistance Facilities service with the number provided in your policy wordings, or on our contact us page.
These claims should be processed via your tour operators, as at this time, there is no cover under our policies for acts of terrorism.
If you've been offered an alternative destination and/or dates of travel by your tour operator, then we are pleased to advise we will also shift your insurance policy to fit your new trip, without any additional admin charges.
In the event that you're not able to move your trip to an alternative destination, and are offered a refund from your travel agent/tour operator, then we are happy to offer you a full refund of your premium also, on the understanding that you haven't or are not going to make a claim against this policy.
If you are travelling independently and wish to, you should make your own arrangements to leave by either altering your existing return tickets, or booking onto an alternate form of transport if possible.
If you have any further questions, please contact us on firstname.lastname@example.org, we’re happy to help!
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