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Important Information for Alpha Customers Travelling to Nice

On 14th July 2016 a terrorist attack was carried out during the celebration of Bastille Day in Nice, France. Following this deeply shocking attack on innocent people, we would like to extend our heartfelt and sincerest sympathies to those affected.

It’s important to know what is advised at this time for travelers so we’ve put together the below to help anyone currently in Nice, or those planning to travel there.

You can find the current FCO advice on this matter here - https://www.gov.uk/foreign-travel-advice/france

If you need emergency medical attention please ensure you are first safe and then please contact our Emergency Assistance Facilities service using this number +44 (0) 203 829 6745. You can also email them at operations@emergencyassistance.co.uk.

If you are currently in Nice

We completely understand that you may be feeling unsafe and wanting to return home early. Any claims for cancellation of your trip should go through your tour operators at this time, as there is no cover under the policy for attacks of terrorism.

If you are offered an alternative destination and / or dates from your travel agent, we are pleased to advise that we will shift your insurance policy to fit the new trip without any administration charges.

In the event that you are unable to move your trip to an alternative destination, and are offered a refund from your travel agent or tour operator, Alpha Travel Insurance are happy to offer a full refund of premium on the understanding that no claim is to be made against the policy.

If you are travelling independently, you should make your own arrangements to leave by either altering your return tickets where possible or booking into an alternative form of transport.

In the event that you have specific questions not answered by this directive, please feel free to contact us on directivesqueries@tif-plc.co.uk and we will endeavour to offer an answer.

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