At Alpha Travel Insurance we appreciate that sometimes having to wait on the other end of the phone in a queue can be both time-consuming and stressful, particularly during busy periods. For a refreshing alternative why not try our Ask Alpha service, and if we can't answer your question there and then we'll give you the option to live chat our helpful and efficient customer service team.
Whether you have a question about our cover, need to make an amendment to your existing policy or are a new customer looking to get quick clarification during the online purchase process, our team are here to help you.
Benefits of using live chat:
If you'd like to see the benefits of using live chat for yourself, simply click on the 'still got questions' box at the bottom of your screen. Type in a question and you'll be given the answer. If this doesn't quite help, then choose the live chat option (available 9am-6pm Monday to Friday) or email option beneath the answer.
Please note that if you need to obtain an insurance quotation, complete a medical screening or submit a payment this cannot be completed via this system. Should you wish, the live chat team will be able to arrange for an advisor to call you instead or alternatively please visit our travel insurance pages for more information regarding obtaining a quotation.
Alpha Travel Insurance is a trading name of Travel Insurance Facilities Plc, which is authorised and regulated by the Financial Conduct Authority FRN306537. tifgroup is trading name of Travel Insurance Facilities Plc registered in England No. 3220410. tifgroup; all rights reserved. Registered Office: 1 Tower View, Kings Hill, West Malling, ME19 4UY. All policies offered are on a non-advised basis