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Personal Liability Travel Insurance Claim Form

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In the unfortunate event that you are found to be liable of accidental damage or injury whilst on your trip, it can quickly cast a grey cloud over your holiday. Our Claims team, Travel Claims Facilities, are experts in personal liability and are able to assist you should the need arise.

This page clearly explains what personal liability is, who is eligible and most importantly, what you need to do next.

What is personal liability travel insurance?

Personal liability travel insurance provides cover in the event that you are found to be legally liable for accidental injury or damage you may have caused to another person or their property.

In the event of any incident in which you are involved, it is important that you do not admit liability or offer compensation, even if you feel that you are in the wrong. Wherever possible you should exchange names and addresses, and obtain the names and addresses of any bystanders that might have seen what happened.

If you receive any correspondence you must not reply to it, you must forward it to us immediately.

Am I eligible to make a personal liability travel insurance claim?

The policy provides cover for any events during the period of insurance that you are legally liable to pay. Please see the policy criteria below to determine whether you are able to make a claim under this section.

The policy is able to provide cover for:

The policy will not provide cover if:

How to begin your personal liability travel insurance claim

You should have the appropriate form to make your claim by using the download button below, and make sure that you answer all of the questions as fully as possible, as this will enable your claim to be dealt with more efficiently. The claim form clearly states what additional information and documentation is required in order to support your claim. We strongly recommend that you keep copies of all items that you send to us, just in case the originals are lost in the post.

Where to send your completed form

Once you have completed your claim form and attached all supporting documents, please send it to:

Claims Dept,
1 Tower View,
Kings Hill,
West Malling.
ME19 4UY.

Turnaround time for all claims is 10 working days upon first receiving your completed documentation. To enable your claim to be processed more efficiently and ensure the items do not get lost in the post, we recommend that you send your claim form to us as recorded delivery.

For further information regarding our Claims Department and the claims process, please visit our Claims Department page.

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