The team here at Alpha Travel Insurance don't just want to meet, but exceed your customer service expectations. During peak periods such as Summer, however, our phone lines are extremely busy and therefore there could be a bit of a long wait time.
We appreciate it's frustrating for you to wait on hold in what seems to be a never-ending phone queue - But, did you know that most of the questions we get can actually be answered online? Check out the following information that could help you find the answer you need online rather than listening to some questionable hold music:
We sincerely apologise for any inconvenience that delays in responses to calls and emails might cause; please rest assured that we are working our way through your correspondence as quickly as we possibly can and thank you for your patience.
Please note that should you need to make a claim or require emergency medical assistance whilst abroad, you will always be able to get in touch with our Claims and Emergency Assistance Departments quickly. Both of these departments operate on separate telephone lines to our call centre and are therefore not impacted by the high volume. (However, please be aware that these lines can get busy during peak-holiday periods!)
Claims on the Gadget Insurance or Financial Failure and Force Majeure Extension
If you need to add a medical declaration onto your policy, you can do that by giving us a call, or going through the online screening process here.
If you don't have the time to read through the above right now, or have a specific query, then please complete the online form below and our friendly and knowledgeable staff will be delighted to help you with anything travel insurance related!
We can also be contacted via all of these means:
Write to us:
The Customer Services Manager
Infinity Insurance Solutions Ltd,
1 Tower View,
If you would prefer to pick up the phone and chat to one of our customer service representatives, then the number you need is: 0203 829 6764
We're open Monday - Friday 8am until 8pm, and Saturday & Sunday 9am until 5pm. Please see the charts below for information on peak and quieter call times:
Alpha Travel Insurance and alphatravelinsurance.co.uk are trading names of Infinity Insurance Solutions Ltd which is authorised and regulated by Financial Conduct Authority: FRN 528912 © Infinity Insurance Solutions. 1 Tower View, Kings Hill, West Malling, Kent. ME19 4UY. All rights reserved