If you are calling with regards to not receiving your documents, there is sometimes a delay of up to 72 hours before you receive your email. Please also check your junk and spam folders in case your documents have slipped into there!
The team here at Alpha Travel Insurance don't just want to meet, but exceed your customer service expectations. During peak periods such as Summer, however, our phone lines are extremely busy and therefore waiting times can unfortunately be longer than we'd like.
We appreciate it's frustrating for you to wait on hold in what seems to be a never-ending phone queue - Did you know that most of the questions we get can actually be answered online? Quick and easy! Check out the following information that could help you find the answer you need online rather than wasting your time calling us:
We sincerely apologise for any inconvenience that delays in responses to calls and emails could have caused. Please rest assured that we are working our way through your correspondence as quickly as we possibly can and thank you for your patience.
Please note that should you need to make a claim or require emergency medical assistance whilst abroad, you will always be able to get in touch with our Claims and Emergency Assistance Departments quickly. Both of these departments operate on separate telephone lines to our call centre and are therefore not impacted by the high volume.
Whether you are simply looking to purchase a policy or seeking advice on how to make a claim, we take great pride in delivering an exceptional level of customer service throughout the entire duration of your policy.
Please complete the online form below and our friendly and knowledgeable staff will be delighted to help you with all aspects of your travel insurance policy.
Alternatively you can contact us using the following details;
For sales and general enquiries, please contact our Customer Service department:
Phone: 0203 829 6764 (Open 8am to 8pm Monday to Friday, 9am to 5pm Saturday & Sunday)
You can also write to us at the following address:
The Customer Services Manager
Infinity Insurance Solutions Ltd,
1 Tower View,
If you need to complete a medical screening or declare a pre-existing medical condition, please contact Traveller's Healthcheck:
Phone: 0203 829 6764
When calling, please select option 2 and state that you would like to complete a medical screening.
24 hour Emergency Assistance
If you are in need of emergency medical assistance while abroad, please contact Emergency Assistance Facilities:
Phone: +44 (0) 203 824 0706
For more detailed information about Emergency Assistance Facilities please click here.
If you need to make a claim on your travel policy, please contact Travel Claims Facilities:
Phone: +44 (0) 203 824 0705 (open 9am to 5pm Monday to Friday)
To save waiting time, claim forms can be downloaded from the claims forms page.
Please send your completed form to:
1 Tower View,
For more detailed information about Travel Claims Facilities please click here.
Claims on the Gadget Insurance or Financial Failure and Force Majeure Extension
If you need to make a claim on your Gadget Insurance, please contact Supercover:
0203 794 9297 (Open 9am to 6pm Monday to Friday)
If you need to make a claim on your Financial Failure and Force Majeure Extension, please contact MGA Cover Services:
0203 540 4422
Alpha Travel Insurance and alphatravelinsurance.co.uk are trading names of Infinity Insurance Solutions Ltd which is authorised and regulated by Financial Conduct Authority: FRN 528912 © Infinity Insurance Solutions. 1 Tower View, Kings Hill, West Malling, Kent. ME19 4UY. All rights reserved