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Claims Information

If you are unfortunate enough to have to make a claim on your Alpha Travel Insurance policy, our claims teams will try to make the process as simple and easy as possible. They will endeavour to make sure that your claim is dealt with, efficiently and fairly based upon the terms and conditions set out in your policy wording.

Please note that you will need to contact the correct Claims team, depending on what you are claiming for. Please read the details below carefully.

If you need to make a claim on your gadget and mobile phone policy:

Please contact Supercover Claims on +44 (0) 203 794 9297

If you need to make a claim on your financial failure and force majeure extension:

Please contact MGACS Claims by emailing

For all other sections of the policy, please refer to the information below:

To make a claim, you will need to download and print off a claim form. Once completed, send back to the address listed on the front page and upon receiving, Travel Claims Facilities will begin the assessment process.

If you do not have access to a printer, you can contact us and we can post one out to you.

Claims Guidelines

Please follow the guidelines below to make it easier for our appointed Claims team; Travel Claims Facilities (TCF) to process your claim quickly:

Once the Claims team have received your completed claims form and have all the information and supporting documentation that they require, turnaround time is usually 15-20 working days (based on a Mon-Fri working week).

All phone calls are returned within 48 hours, whereas letters or written correspondence will be responded to within 5 working days.

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