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About us

Who Are We?

Unlike other travel insurance products, alphatravelinsurance.co.uk has been designed by people who are actually specialists in that field. Alpha Travel Insurance and alphatravelinsurance.co.uk are trading names of Infinity Insurance Solutions Ltd whose directors have decades of combined experience in providing first class travel insurance products.

We are underwritten by Travel Insurance Facilities Plc (TIF), and insured by Union Reiseversicherung AG (URV).

Alpha Travel Insurance originally started out as a range of Alpha, Bravo and Charlie backpacker products on our sister site Holidaysafe in 2006. In October 2012, we popped the champagne corks and launched our own website at alphatravelinsurance.co.uk.

Our Offices

Alpha HQ is located within the heart of the countryside just outside Hadlow in Kent. Our offices consist of a series of oast houses and longbarns situated on a small working farm. It's a beautiful location that we are all very fond of, there's even sheep roaming in the fields next door to the offices with baby lambs in the spring. A little bit different to the usual city location, but let's face it, we like to stand out from the crowd!

All of our call centre, medical screening and claims departments are in-house and staff aim to reflect the relaxing country feel of our location to our customers whilst on the phones in a friendly and helpful way.


Our Customer Promise

Our aim is to provide innovative and cost effective travel insurance for everyone thinking of taking a trip abroad, whether it is for a two week sunshine break, or a 12 month trip around the world. We appreciate that price is very important when choosing a travel insurance policy to buy; however we do not believe customers should sacrifice elements of cover in return for a lower premium.

At Alpha, we are also aware that we have to provide the 'whole package' and that means that not only must the price be competitive, but the cover provided should be comprehensive, the policy terms and conditions reasonable and easily understood and, most importantly of all, the claims process must be straight forward and fair, with prompt settlement.

Alongside our customer promise, we believe that you, the customer, are the driving force of Alpha Travel Insurance. We regularly encourage our customers to share feedback about their experience with us, both positive and negative, so that we can continually improve both our services and products.

Our Staff

In order to ensure that our customer service is maintained to the highest standards, we do not allow outside contractors to look after our clients. Medical screening, Emergency Assistance and Claims handling are all carried out by our in-house staff ensuring a prompt and efficient service at all times.

Our staff are part of Travel Insurance Facilities Plc (TIF). If you'd like to find out more about the team you can visit the Our Staff page, or alternatively visit our specialist department pages.


Our Products

Our newly designed website allows you to access information that will help you plan your trip and choose the policy that is right for you. The right policy for your needs is important, whether you are looking for travel insurance for a single trip, multi trip, a long trip abroad or a winter break.

We currently have four travel insurance products to choose from;

You can save money on your policy by deciding how much you want to contribute to any claim that you make (this is known in insurance jargon as the policy excess). Whichever product option you choose, Alpha Travel Insurance provides the same cover levels regardless of your policy excess. The more you are prepared to contribute, the lower your premium becomes.

Depending on your choice of excess, either £250, £150, £100, £60 or £50 or £0, each product is then divided in to three appropriately named categories - Alpha 250, Alpha 150, Alpha 100, Alpha 60, Alpha 50 or Alpha Zero.

We believe that this is a much fairer way to help you decide which policy to purchase, because you know that your cover levels will remain unchanged. There have been too many stories of travelers getting in to trouble and discovering that the 'cheap' premium they have paid has left them without a valuable element of cover.

For more information about us, our awards and what we do please visit Why Alpha?

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Infinity Insurance Solutions is authorized and regulated by the Financial Conduct Authority, our FRN is 528912. You can check these details on the FCA’s register, or by visiting the FCA website http://www.fca.org.uk/ or by contacting the FCA on 0845 6 061 234. Infinity Insurance Solutions Ltd is permitted to arrange and advise on non-investment insurance contracts, and deal as an agent of insurers and clients. Click here to view our Terms & Conditions. To find out more about Infinity Insurance Solutions Ltd visit www.infinityinsurance.co.uk

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