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About us

Who Are We?

Unlike some travel insurance products, all Alpha Travel Insurance policies have been designed specialists; Alpha Travel Insurance and alphatravelinsurance.co.uk are trading names of Infinity Insurance Solutions Ltd, whose directors have decades of combined experience in providing first class travel insurance products.

We are underwritten by Travel Insurance Facilities Plc (TIFGroup), and insured by Union Reiseversicherung AG (URV).

Alpha Travel Insurance originally started back in 2006 as a range of 'Alpha, Bravo and Charlie' backpacker products on our sister site Holidaysafe. In October 2012, we popped the champagne corks and launched our own website at alphatravelinsurance.co.uk (wahoo!).

Our Offices

As of 1st September 2015, Alpha HQ is located at 1 Tower View, Kings Hill in Kent.

All of our call centre, medical screening, emergency assistance and claims departments are in-house so we can deliver the best service across all areas of the business as a team.


 

Our Customer Promise

Our aim is to provide innovative and cost effective travel insurance for everyone travelling abroad, whether it is for a two week sunshine break, or a 12 month trip around the world. We appreciate that price is very important when choosing a travel insurance policy; however we do not believe customers should sacrifice elements of cover in return for a lower premium.

At Alpha, we are also aware that we have to provide the 'whole package'; that means that not only must the price be competitive, but the cover provided should be comprehensive, the policy terms & conditions reasonable and easily understood and, most importantly of all, the claims process must be straight forward, fair, with prompt settlement.

Alongside our customer promise, we believe that you, the customer, are the driving force of Alpha Travel Insurance. We regularly encourage our customers to share feedback about their experience with us, both positive and negative, so that we can continually improve both our services and products.

Our Staff

In order to ensure that our customer service is maintained to the highest standards, we do not allow outside contractors to look after our clients. Medical screening, Emergency Assistance and Claims handling are all carried out by our in-house staff ensuring a prompt and efficient service at all times.

Our staff are part of Travel Insurance Facilities Plc (TIF). If you'd like to find out more about the team you can visit the Our Staff page, or alternatively visit our specialist department pages.

Our Products

Our easy-to-use website provides information that will help you plan your trip and choose the policy that is right for you. We currently have four travel insurance products to choose from:

You can save money on your policy by deciding how much you want to contribute to any claim that you make (this is known in insurance jargon as the policy excess). Whichever product option you choose, Alpha Travel Insurance provides the same cover levels regardless of your policy excess. The more you are prepared to contribute, the lower your premium becomes.

Depending on your choice of excess, either £250, £150, £100, £75 or £50 or £0, each product is aptly named to reflect this excess: Alpha 250, Alpha 150, Alpha 100, Alpha 75, Alpha 50 or Alpha Zero.

We believe that this is a much clearer and easy way to help you decide which policy to purchase.

For more information about us, our awards and what we do please visit Why Alpha?

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Infinity Insurance Solutions is authorized and regulated by the Financial Conduct Authority, our FRN is 528912. You can check these details on the FCA's register, or by visiting the FCA website http://www.fca.org.uk/ or by contacting the FCA on 0800 111 6768. Infinity Insurance Solutions Ltd is permitted to arrange and advise on non-investment insurance contracts, and deal as an agent of insurers and clients. Click here to view our Terms & Conditions. To find out more about Infinity Insurance Solutions Ltd visit www.infinityinsurance.co.uk

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