Alpha travel insurance | Why Alpha? | About us
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Who Are We?

Unlike other travel insurance products, has been designed by people who are actually specialists in that field. Alpha Travel Insurance and are trading names of Infinity Insurance Solutions Ltd whose directors have over 70 years combined experience in providing first class travel insurance products.

We are underwritten by Travel Insurance Facilities (TIF), and insured by Union Reiseversicherung AG (URV).

Did you know? Alpha Travel Insurance originally started out as a range of Alpha, Bravo and Charlie backpacker products on our sister site Holidaysafe in 2006. The backpacker products did so well that in 2010, it was decided they would be re-launched as their own brand (that's us!) and were given their own range of products to be featured on price comparison websites.

Our old logo

In October 2012, we popped the champagne corks and launched our own website at

Please click on the links below to find out more:

Our Offices

Alpha Travel Insurance is located within two offices in Woking and Kent. Based in Woking, our Broking team work hard to create and design new products as well as improving our existing ones!

Located within the heart of the countryside, our Kent offices are the home to our Administrative Centre. Based in a series of oast houses, all of our call centre, medical screening and claims department staff aim to reflect the relaxing country feel of our location to our customers in a friendly and helpful way.

A little bit different to the usual city location, but let's face it, we like to stand out from the crowd!

Our offices

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Our Customer Promise

Our aim is to provide innovative and cost effective travel insurance for everyone thinking of taking a trip abroad, whether it is for a two week sunshine break, or a 12 month trip around the world. We appreciate that price is very important when choosing a travel insurance policy to buy; however we do not believe customers should sacrifice elements of cover in return for a lower premium.

At Alpha, we are also aware that we have to provide the 'whole package' and that means that not only must the price be competitive, but the cover provided should be comprehensive, the policy terms and conditions reasonable and easily understood and, most importantly of all, the claims process must be straight forward and fair, with prompt settlement.

Alongside our customer promise, we believe that you, the customer, are the driving force of Alpha Travel Insurance. We regularly encourage our customers to share feedback about their experience with us, both positive and negative, so that we can continually improve both our services and products.

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Our Staff

In order to ensure that our customer service is maintained to the highest standards, we do not allow outside contractors to look after our clients. Medical screening, Emergency Assistance and Claims handling are all carried out by our in-house staff ensuring a prompt and efficient service at all times.

Our staff

Our staff are part of Travel Insurance Facilities (TIF). If you'd like to find out more about the team you can visit the Our Staff page to have a look at our beautiful faces, or alternatively visit our specialist department pages.

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Our Products

Our newly designed website allows you to access information that will help you plan your trip and choose the policy that is right for you. The right policy for your needs is important, whether you are looking for travel insurance for a single trip, multi trip, a long trip abroad or a winter break.

We currently have four travel insurance products to choose from;

  • Single Trip
    Available for trips up to 31 days in duration, an Alpha Single Trip policy is perfect for many standard trips including a Summer holiday, romantic getaway or short break.
  • Multi Trip
    If you make two or more trips within a 12 month period, an Alpha Multi Trip policy is the most cost-effective way to buy travel insurance. Cover is provided for 365 days of the year and allows you to make an unlimited number of trips, provided each one lasts no longer than 31 days. You can choose to have your Multi Trip policy with or without 17 days of ski cover by purchasing our winter sports extension.
  • Longstay
    An Alpha Longstay policy is the ideal choice if you're planning a gap year, sabbatical or extended trip abroad. Cover is available for up to 24 months and includes two 21 day return trips home as standard.
  • Wintersports
    The Alpha Wintersports is a specialist policy for Winter based activities such as skiing and snowboarding, that provides cover for hired or owned equipment, lost or stolen lift passes and much more. Great for those who are looking for adrenaline and adventure combined with peace of mind.

You can save money on your policy by deciding how much you want to contribute to any claim that you make (this is known in insurance jargon as the policy excess). Whichever product option you choose, Alpha Travel Insurance provides the same cover levels regardless of your policy excess. The more you are prepared to contribute, the lower your premium becomes.

Depending on your choice of excess, either £250, £150, £100, £60 or £50 or £0, each product is then divided in to three appropriately named categories - Alpha 250, Alpha 150, Alpha 100, Alpha 60, Alpha 50 or Alpha Zero.

We believe that this is a much fairer way to help you decide which policy to purchase, because you know that your cover levels will remain unchanged. There have been too many stories of travelers getting in to trouble and discovering that the 'cheap' premium they have paid has left them without a valuable element of cover.

For more information about us, our awards and what we do please visit Why Alpha?

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Alpha Travel Insurance has been rated 5 / 5 based on 36 customer reviews.


Infinity Insurance Solutions is authorized and regulated by the Financial Conduct Authority, our FRN is 528912. You can check these details on the FCA’s register, or by visiting the FCA website or by contacting the FCA on 0845 6 061 234. Infinity Insurance Solutions Ltd is permitted to arrange and advise on non-investment insurance contracts, and deal as an agent of insurers and clients. Click here to view our Terms & Conditions. To find out more about Infinity Insurance Solutions Ltd visit

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Helpful contacts

For 24 hour emergency medical assistance:
please contact: 0845 2 603 260

Claims advice line:
please contact: 0845 3 707 133

Legal advice line:
please contact: 0161 2 283 851

Customer service line:
please contact: 0845 2 307 439

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Alpha travel insurance is a product of Infinity
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We will endeavour to answer your query or return your call back within 24 hours of the request being received. Please note that during particularly busy periods this response time may vary.




Alpha travel insurance and are trading names of infinity Insurance Solutions Ltd which is authorised and regulated by Financial Conduct Authority: FRN 528912 © Infinity Insurance Solutions. PO Box 572, Hadlow, Tonbridge Kent TN9 9LY. All rights reserved
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