Contact Us
Contact Us
If you’d like to contact one of our teams, please find their contact details below.
You can also find extra information on different ways you can access our website, download your policy documents or contact our customer service team on this page. Please continue to scroll down for more information.
Customer Services
Customer Area
You can log in to create your free Customer Area account to manage your quotes and policies online.
Once logged in, you can:
- View, download, or resend policy documents.
- Change travel dates.
- Cancel your policy.
- Update your medical declaration by adding new conditions or medications.
- Pay securely online if your policy price changes.
If you need to remove or amend an incorrect medical declaration, please call our Customer Service team using live chat. Clicking the button below will open a new window and connect you with one of our advisors.
Visit the Customer Area, here.
Live Chat
If you can't find the answer you're looking for in our FAQs, you can chat with a member of our Customer Service team using live chat. Clicking the button below will open a new window and connect you with one of our advisors.
- Live chat is available Monday to Friday, 9:00am - 6:00pm.
Start a live chat, here.
Phone
We are fortunate to have so many people wanting to connect with us, and we do our best to assist everyone as quickly as possible. You can easily schedule a callback with a member of our customer service team at a time that suits you. On the booking page, select a time that works best for you, and we’ll call you during that slot.
Please note that we only offer calls booked via our outbound call booking system, which means we will call you at a time you choose rather than receiving incoming calls.
Request a callback
Choose a convenient time and we will call you back.
Book a callback, here.
Opening Hours:
- Monday to Friday: 8am - 7pm
- Saturday to Sunday: 9am - 5pm
- Bank Holidays: 10am - 4pm
(Closed Easter Sunday, Christmas Day, Boxing Day and New Years Day)
Email
You can reach us by email at alphaenquiries@tifgroup.co.uk, remembering to include the details requested in the form, or simply complete the form below and we’ll be in touch.
Write To Us
Postal Address
Alpha Travel Insurance,
Suite 12, 20 Churchill Square,
Kings Hill,
West Malling,
Kent,
ME19 4YU
Accessibility Support
How to Contact Us if You're Deaf, Hard of Hearing, or Speech Impaired
Phone calls are an important way for many of our customers to get in touch, receive a travel insurance quote, and protect their holidays. To make this easier, we offer two ways to contact our Customer Service team if you are deaf, hard of hearing, or speech impaired.
- The Relay Assistance App:
By downloading the Relay Assistance app and linking it with your number, you can contact our team to discuss your travel insurance quote or policy.
Once you’ve connected your number to the Relay Assistance app, you can call our team and then read what our customer service team say and either talk or type your response back to them.
We understand that not everyone wants to use their mobile or computer to make calls. So, can use your Minicom or Uniphone textphone to contact us instead.
Simply dial 18001 followed by our customer service number and wait for a Relay UK assistant to connect to the call.
Once you have connected to a Relay UK assistant, you can then type or speak with one of our customer service advisors and the Relay UK assistance will type back anything our customer service team respond.
We would like to apologise in advance for any inconvenience caused by our busy phone lines, but we will always endeavour to answer your call or query as quickly as we possibly can.
Medical Screening
Medical Quotes
If you are interested in purchasing a policy and would like to declare medical conditions, you can do this online. Simply click 'Get a Quote', enter your details, and the quote process will guide you through a medical declaration.
If you have any questions, please feel free to chat with us (the button is at the bottom right-hand corner throughout the quote process). Otherwise, you can schedule a callback with a member of our team at a time that suits you. We are open 8am-7pm Monday-Friday, and weekends 9am-5pm.
Change In Health
If you need to declare a change in health, you can do so online by logging into your customer area account, or creating a free account here. Or if you would prefer to speak to a member of the customer service team to declare conditions, you can call us on 0333 005 1079 and hold the line to speak to a member of our team. We are open 8am-7pm Monday-Friday, and weekends 9am-5pm.
We would like to apologise in advance for any inconvenience caused by our busy phone lines, but we will always endeavour to answer your call or query as quickly as possible.
Claims
End Supplier Failure Claims
If you need to make a claim for End Supplier failure and you purchased your policy before 19th December 2023, please contact IPP via Insolvency-claims@ipplondon.co.uk or call +44 (0)345 266 1872.
All Other Claims
If you purchased a TopDog product:
For TopDog policy customers only - please call Travel Claims on: 01444 465581 between 9am to 5pm, Monday to Friday (Please listen carefully to the instructions so that your call can be directed to the correct team).
email: travelclaims@imglobal.com
or visit www.imglobal.com/member/assistance/claims
If you purchased any other product:
The easiest way to make a claim is on our Insurer’s secure website. This gives you time to gather all the documents you need, submit them online and means no waiting for the post. You can kickstart your claim here.
Their online claims portal is available 24/7, with an immediate decision available for certain claims.
Alternatively, you can call 0333 005 1083 and a member of our appointed claims team will assist you. For more information on the claims process, please visit this page.
Emergency Medical Assistance
For more information on what to do in a medical emergency, please visit this page.
If you purchased a TopDog product:
For TopDog policy customers only – to speak to a member of the emergency medical assistance team please call +44(0)1444 465579, the team is available 24 hours a day, every day of the year.
If you purchased any other product:
To speak to a member of the emergency medical assistance team please call 0333 005 1084, the team is available 24 hours a day, every day of the year.
Complaints
For more details around our complaints process and submitting a complaint, please visit this page.
Bereavement Service
If you need to inform us that a loved one has passed away, we’re here to help. Firstly, we’re so sorry for your loss. Please live chat with us or give us a call on 0333 005 107 and our customer services team will be able to assist with amending or cancelling a policy. They can also ensure any non-essential correspondence is stopped.
