Over the weekend of 22nd to 24th July 2016 there were significant traffic delays when attempting to get to Dover due to the increased security checks. We understand how frustrating this experience would have been, and with that in mind we have reviewed our travel delay and abandonment guidelines in view of these extraordinary circumstances.
This is a benefit usually available under the policy and we are happy to offer benefit for travel delay, or alternatively trip abandonment, after a 12 hour delay for departures from Dover only. This applies to trips which began over the weekend of Friday 22nd to Sunday 24th July inclusive.
If you are offered an alternative destination and / or dates from your travel agent, we are pleased to advise that we will shift your insurance policy to fit the new trip without any administration charges.
In the event that you have specific questions not answered by this directive, please feel free to contact us on firstname.lastname@example.org and we will endeavour to offer an answer.
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