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Istanbul Ataturk Airport Advice

Following the recent gunfire and explosions at the Istanbul Ataturk Airport, we would like to extend our sympathies to those affected.

If you’re in the area currently, or you’re planning to travel there, you can find the current FCO advice on this matter here -

If you need emergency medical attention please ensure you are first safe and then please contact our Emergency Assistance Facilities service with the number provided in your policy wording, which is +44 (0) 203 829 6745.


After events such as these we understand you may be feeling unsafe and wanting to return home early. Cancellation claims should go through your tour operators at this time, as there is no cover under Alpha policies for attacks of terrorism.

Insurance “shifting”

If you are offered an alternative destination and / or dates from your travel agent, we are pleased to advice that we will shift your insurance policy to fit the new trip without any administration charges.

Premium Refunds

In the event that you are unable to move your trip to an alternative destination, and are offered a refund from your travel agent or tour operator, we are happy to offer a full refund of premium on the understanding that no claim is to be made against the policy.

If you are travelling independently, you should make your own arrangements to leave by either altering your return tickets where possible or booking into an alternative form of transport.

In the event that you have specific questions not answered by this directive, please feel free to contact us on and we will endeavour to offer an answer.

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