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Important Information: Quebec Terrorist Attack

Following the shootings at a mosque in Quebec City on Monday 30th January 2017, we at Alpha Travel Insurance would like to extend our sympathies to those affected.

We always suggest checking the current FCO advice regarding your travel destination; the advice for Canada can be found here:

Fore EIRE residents, the advice from the Department of Foreign Affairs and Trade are here:

If we have any clients that require emergency medical attention, please first ensure their safety, then get them to contact our Emergency Assistance Team.


This type of event is unfortunately not covered across the travel insurance industry for claims relating to cancellation, therefore all claims regarding cancellation should be directed to your travel agents/tour operators.

Insurance Shifting

If you have been offered an alternative destination and/or travel dates for your trip by you travel agents or your operators, then we are pleased to say we can 'shift' your insurance policy to correspond with these for free. To find out more with regards to shifting your insurance, please email: and our claims team will be happy to help.

If you are travelling independently, you should make your own alternative travel arrangements and then contact us to let us know if you need us to alter your policy.

Premium Refunds

If you can't move your trip destination or dates, and your travel agent/tour operator offer you a full refund, then we are also happy to offer you a refund of your policy premium, as long as no claims have been or will be made against this policy.

If you have any further questions, queries or general concerns, please contact us on, we’re happy to help!

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