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Important Information: New Zealand Earthquake Update

Following the earthquakes that have hit New Zealand over the last few days, we at Alpha would like to clarify what cover is available with your policies in the occurrence of a natural disaster.

We always advise all travellers to check the FCO's advice for your chosen destination, their current advice for New Zealand can be found here...


Unfortunately, this type of event is not covered across the travel insurance industry for claims relating to cancellation. This is because most policies have the following exclusion with regards to cancellation: ‘any claim where the fire, flood, earthquake, storm, lighting, explosion, hurricane or infectious disease had already happened before you left home’.

Additional Travel and Accommodation Costs

If your travel and/or accommodation arrangements have been affected by the earthquake, your policy may cover reasonable additional costs incurred to provide you with alternative options within a certain radius. To find out more on this, email our claims team on

Returning Home Early

If you can't amend your trip and have a medical reason for this, we can happily discuss your situation on a case-by-case basis.


If you have any further questions, please contact us on, we’re happy to help!

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