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Important Information for Customers Travelling to France

The Air Traffic Control (ATC) Unions have announced more strikes on the 14th and 15th September, totalling over 13 strikes in eight months. Broadly speaking, the ATC Unions are striking against staffing and pay issues, and, although airlines are calling for tougher regulations, it seems that each strike will continue to cause misery for millions of passengers.

If you're an Alpha customer who is concerned about the French Air Traffic Control strikes taking place on the 14th and 15th September, please read below.

Alpha’s Policies on Strike Action

Unfortunately Alpha is unable to provide any cover for “strike or industrial action that started or that had been announced before the date of your departure from home”. This means you will not be able to submit a claim for travel delay, travel abandonment or cancellation under your Alpha travel insurance policy.

How can your Airline or Tour Operator Help?

Under package travel regulations, your airlines or tour operator should provide help and compensation in the event of a strike. The regulations state that the airline or tour operator “will give prompt assistance to a consumer in difficulty”, therefore, you should contact them as soon as possible to discuss your options directly. You should be either be offered a full refund, rebooking on to the next available flight, or rebooking onto an alternative route.

Helpful Links

More information on package travel regulations can be found by clicking here.

For full travel advice on France, please visit the FCO’s website by clicking here.

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