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Ansbach Bombing Attack

Following the bombing in Ansbach, Germany on Sunday 24th July the whole team at Alpha would like to extend our sincerest sympathies to those affected.

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For further detail about recent events, you can find the current FCO advice here - https://www.gov.uk/foreign-travel-advice/germany

If you are currently in Germany

If you are in need of emergency medical attention please ensure you are first safe and then please contact our Emergency Assistance Facilities service on +44 (0) 203 829 6745. You can also email them at - operations@emergencyassistance.co.uk.

We understand that an event such as this may have left you feeling you’d like to come home early. If this is the case, you should contact your Travel Agent or Tour Operator to see if they can assist you. In the event they are unable to help please contact our appointed claims team; Travel Claims Facilities directly on +44 (0) 203 829 6761 to discuss how they can help.

If you are travelling independently, you should make your own arrangements to leave by either altering your return tickets where possible or booking an alternative form of transport.

If you have booked a trip to Germany

The team at Alpha fully appreciate that you may not wish to travel now, so we would ask you to liaise with your Tour Operator or Travel Agent to arrange a cancellation or a change in travel dates. Alpha is happy to change the dates on your policy with no administration fee, should you take this option.

In the event that you are unable to move the trip to an alternative destination, and are offered a refund from your Travel Agent or Tour Operator, we are happy to offer a full refund of premium on the understanding that no claim is to be made against the policy.

If you need to claim for cancellation, these claims should go through your Tour Operators at this time as there is no cover under your travel insurance policy for attacks of terrorism.

In the event that you have specific questions not answered by this directive, please feel free to contact us on directivesqueries@tif-plc.co.uk and we will endeavour to offer an answer.

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